Refund policy

We have a 14- day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hocobars.au@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hocobars.au@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hocobars.au@gmail.com.

HOCOBARS Return & Refund Policy

We want you to be happy with your HOCOBARS purchase.

Due to the nature of our chocolate products and for food safety and hygiene reasons, we do not accept returns or refunds for change-of-mind purchases.

If your order arrives damaged, incorrect, defective or otherwise does not meet the requirements of Australian Consumer Law, please contact us as soon as possible at [hocobars.au@gmail.com] with your order number and photos of the issue.

We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy, which may include a refund or replacement. Consumer guarantees under Australian Consumer Law cannot be excluded by this policy. 

If your chocolate has been damaged during delivery, please contact us promptly with photographs of the packaging and products so we can investigate the issue.

Refunds, where approved, will be processed to the original payment method.

Contact:
HOCOBARS
Email: hocobars.au@gmail.com